General Terms and Conditions of the online shop https://store.siddharta.net

In connection with visiting the online shop https://store.siddharta.net and purchasing products from it, the following shall apply:

The provider of the online shop or the seller

FINIS MUNDI, prireditvena agencija in založništvo, d.o.o.

Ravbarjeva ulica 5

1000 Ljubljana

Registration number: 2259010000

Tax number: SI 58231277
E-mail address: store@siddharta.net
phone: +386 (0)31 706 695

The bidder FINIS MUNDI, priventvena agencija in založništvo, d.o.o. is registered with the District Court in Ljubljana as of 22.12.2006 under the registration number 14579500 as a limited liability company with a paid-up share capital of EUR 8 820. The company is liable for value added tax (VAT).

Introductory definitions

• FINIS MUNDI, prireditvena agencija in založništvo, d.o.o. (hereinafter: the Company): is the developer and provider of its own online shop - https://store.siddharta.net (hereinafter: the Online Shop) and the seller of products on it.
• General Terms and Conditions of the online shop https://store.siddharta.net (hereinafter referred to as the General Terms and Conditions): with these General Terms and Conditions, the Company regulates the conclusion of distance contracts with consumers via the World Wide Web, which, in accordance with the Consumer Protection Act, the Act on Electronic Commerce on the Market and the Electronic Communications Act, the Act on the Protection of Consumers against Unfair Business Practices, and other statutory and regulatory enactments, constitutes a service of the information society and requires the Company to provide the consumer with the information covered herein. The latest version of these General Terms and Conditions is permanently published at the following link: https://store.siddharta.net,
• Visitor to the Online Shop (hereinafter: User or Visitor): means a person who has visited or navigated through the Online Shop and its subpages,
• Registered User: means a visitor who, by entering the required information and clicking on the "Register" button and by providing his/her consent to the provisions of these General Terms and Conditions, has registered his/her user account in accordance with the "User Account Registration" section of these General Terms and Conditions,
• Purchase: the conclusion of a distance contract for the purchase of the selected Products by placing an online order, at the published price and in accordance with the terms and conditions of the General Terms and Conditions in force at the time of placing the order,
• Consumer: in accordance with the Consumer Protection Act, a consumer is a natural person who acquires or uses goods and services for purposes outside his/her professional or gainful activity,
• Customer: means a user who has successfully made a purchase on an online shop. If the Buyer does not meet the definition of a consumer (e.g. the purchase is made by a legal entity), the Company is not obliged to provide such Buyer with the warranties which, in accordance with the Consumer Protection Act, these General Terms and Conditions grant to consumers. In such cases, the Company reserves the right to inform the non-consumer Buyer, after the purchase has been made, which parts of these General Terms and Conditions apply to or govern their relationship.

Validity of these General Terms and Conditions and the language of the business

These General Terms and Conditions constitute the contract between the Company and the Customer, which the Customer enters into with the Company in relation to the selected Products on the sub-page of his/her shopping basket at the moment he/she clicks on the "BUY" button.

Customers are kindly requested to read the terms and conditions contained herein carefully before making any purchase on the Online Shop.

The Buyer shall at all times be bound only by the most recent version of these General Terms and Conditions in force at the time of purchase, which has always been available as such at https://store.siddharta.net/pogoji-uporabe.html. Purchases already made will always be judged in accordance with the General Terms and Conditions in force at the time of each purchase.

In the event of a conflict between the provisions of these General Terms and Conditions and any other regulations of the Company, the provisions which are more specific to the subject matter shall apply.

If any provision of these General Terms and Conditions is held by a court or other competent authority to be invalid or otherwise unenforceable, the remaining provisions of these General Terms and Conditions shall, to the extent possible, remain in full force and effect.

Nothing in these General Terms and Conditions shall create a relationship of agency or partnership between the Company and the User or the Customer.

The content of the online shop is available to consumers in Slovenian and English, and the Company conducts its business in these two languages, and it is not possible to conclude a contract with the Company in another language.

These General Terms and Conditions do not regulate the protection of personal data and the use of cookies in connection with the online shop, and do not provide information pursuant to Article 13 of the General Data Protection Regulation (GDPR), but this area is defined in the General Information on the Protection of Personal Data, which can be found at the following link: https://store.siddharta.net/zasebnost.

Changes to these General Terms and Conditions

The Company reserves the right to amend these General Terms and Conditions upon the implementation of additional services and technologies, upon the occurrence of new circumstances and in any other cases that may give rise thereto. If these General Terms and Conditions are amended, the Company will use its best endeavours to inform the Users or Customers thereof through the usual electronic communication channels (e.g. email sent to the User's or Customer's email address) or by means of a notice published on the Online Shop.

The publication of the above-mentioned notice and the fact that the Buyer has clicked on the "Place Order" button and placed a new order following the amendment of these General Terms and Conditions shall constitute the Buyer's consent to the relevant amendment of these General Terms and Conditions.

If the Buyer does not agree to the amendment of these General Terms and Conditions, the Buyer is obliged to notify the Company thereof no later than the date of placing a new order under the amended General Terms and Conditions, in which case the Company shall be entitled to refuse to deal with such Buyer or to withdraw from the concluded contract within a withdrawal period to be agreed with the Buyer beforehand.

However, only the General Terms and Conditions in force at the time will always be published on the https://store.siddharta.net/pogoji-uporabe.html subpage of the online shop.

The "Mandatory information provided by the Company to consumers prior to the purchase of distance products" contained in these General Terms and Conditions form an integral part of the contract between the Company and the Buyer, which may only be amended as such subsequently (i.e. after the purchase has been made) with the express consent of both parties.

Storage of and access to the text of these General Terms and Conditions

The Company shall permanently store this (latest) and previous versions of these General Terms and Conditions. Any Purchaser may at any time request the Company to provide him with the General Terms and Conditions in force at the time of his purchase. These shall be provided by the Company free of charge on a durable medium and the General Terms and Conditions in question shall constitute the valid contract between the Buyer and the Company.

In the above case, you may contact the Company at any time by sending the following:

- email to: store@siddharta.net
- or by physical request to:
Siddharta Web Store

Gradišče 15 B

1360 Vrhnika

User account registration and responsibility of the registered user

Purchases can only be made on the webshop as a registered user. The visitor can register a new user account by entering his/her e-mail address, physical delivery address and password to access the account on the "Login" subpage and clicking on the "Register" button.

If the User wishes to change his/her details at a later date, he/she may do so by contacting the Company at store@siddharta.net.

The User warrants to the Company that all the information provided in connection with the registration of his/her account is accurate, true and correct and that he/she will not use the Online Shop in contravention of these General Terms and Conditions. The Company shall not be liable in respect of any misuse of personal data to the extent that such misuse is the sole result of an error or security deficiency on the part of the User.

If a visitor provides the Company with inaccurate, untrue or incorrect information when registering for a user account, or if the Company has reasonable grounds to believe that the information is inaccurate, untrue or incorrect, the Company shall have the right to terminate all registered user accounts of such visitor.

Each User shall be solely responsible for all activities on and in connection with his/her User Account and shall protect his/her User ID and password from unauthorized use. In the event of any unauthorised use of the User's account and/or password, or in the event of any suspicion that someone has used the User's account to commit a criminal offence or otherwise cause damage, the Registered User is obliged to immediately notify the Company via email at store@siddharta.net.

A court of competent jurisdiction may order the Company to stop or prevent the infringement by the User on the Online Shop or to remove or prevent access to illegal content for the purposes of detecting and preventing crime, protecting privacy, protecting confidential information and protecting business secrets. Such a request may also be submitted to the court in the public interest by the administrative authorities competent for supervision, in accordance with the relevant legislation, and in all such cases, and insofar as it is not inconsistent with the injunction or the applicable regulations, the Company will notify the user concerned by e-mail.

Liability for the operation of the online shop

The Company endeavours to ensure that access to or use of the Online Shop is available to all users through normal means of communication in a continuous, uninterrupted and secure manner, but this may be hindered by a number of factors beyond the Company's control.

Consequently, the Company shall not be liable to the users of the Online Shop in respect of any delay in the operation of the Online Shop and any inability to access the related content and products offered on the Online Shop, as well as in respect of downloaded data, photographs, video and audio content and other published content, to which the user agrees by using the Online Shop.

In the event of a major outage of the online shop, the Company reserves the right to cancel all orders placed during the partial or total inactivity of the online shop, in which case the Company will always notify all users who have validly placed their orders at the time of such cancellation and will agree with them individually on the possible refund of the purchase price or the delivery of the products.

The Company shall make the Online Shop available to Users by means of communication and on a free of charge basis, provided that the use of and access to the Online Shop may entail costs that are beyond the Company's control (e.g. electricity costs, internet connection charges, mobile data charges to the operator, etc.).

A court of competent jurisdiction may order the Company to stop or prevent an infringement by a user of the online shop or to remove or prevent access to illegal content for the purposes of detecting and preventing crime, protecting privacy, protecting confidential information and protecting business secrets. Such a request may also be submitted to the court in the public interest by the administrative authorities competent for supervision, in accordance with the relevant legislation, and in all such cases, and insofar as it is not inconsistent with the injunction or the applicable regulations, the Company will notify the user concerned by e-mail.

The security of the technical and communication means used, the network, the electronic mailbox used, or the address, passwords and user account is the responsibility of the individual user or customer.

Use of the online shop by minors and persons with reduced or deprived legal capacity

When visiting, navigating and making a purchase on the Online Shop, the Visitor warrants to the Company that he/she is at least 16 years of age and that he/she has the requisite legal capacity to enter into a contract.



The Company does not accept orders from persons under 16 years of age or persons with limited or no legal capacity. All such persons must leave the Online Shop immediately before navigating the Online Shop, confirming the installation of cookies, making a purchase or any other interaction.
The process of making a purchase on the online shop has been created taking into account the principle of minimisation of personal data. Consequently, the Company does not collect the year of birth of users, nor information on whether the user or customer has the full legal capacity to make a purchase on the online shop.

Consequently, the Company does not knowingly offer the products offered in the online shop to minors or to persons with limited or deprived legal capacity, and does not knowingly process any personal data relating to them, and does not offer free access to products that may be harmful to children.

If the Company itself subsequently becomes aware that it is processing the personal data of a minor or a person with reduced or deprived legal capacity without the consent of the parent or guardian, it will take all necessary steps to delete all personal data provided by such persons and to terminate any contracts concluded.

If the parents or guardians of a minor or a person with limited or deprived legal capacity become aware that their child or ward is using the Online Shop, or become aware that such person has made a purchase with the Company despite the above prohibition on use, they may notify the Company at store@siddharta.net, and the Company will cancel the contract and delete all personal data of such person. In such cases, the section "Withdrawal by the Company" or the section "Withdrawal" of these General Terms and Conditions shall apply mutatis mutandis.

The Company will not knowingly communicate or advertise to any individual in respect of whom the Company has been advised or has itself determined that they are under 16 years of age or that they have limited or deprived legal capacity.

Purchase process in the online shop (technical procedures for concluding the contract)

The user shall make a purchase on the online shop by following the steps described below using the means of communication:

• navigation to the online shop via the browser opened by the user on his/her own device;
• searching for and viewing the products on offer in the online shop by clicking on the product images;
• viewing a product by clicking on the product image and selecting the quantity (or size) to purchase;
• adding the selected package or product to the shopping basket by clicking on the 'Add to basket' button and proceeding to the checkout;
• before completing the purchase, the basket sub-page provides an overview of the products in the basket, their quantities, prices and possible discounts. This is also the place where you can change the quantities of the products in your basket by clicking on the "Update" or "Remove" button, view the total price including VAT and shipping costs under the "TOTAL" heading. By clicking on the "Checkout" button, the customer proceeds to the next checkout step;
• if it is the first time the customer is making a purchase, he/she can enter the required information and create a new user account by clicking on the "Register" button. The Buyer can also register by using the "Facebook Login" or "Google Login" service to make a purchase;
• Once registered, the buyer can then check and select the payment method (payment by bank card or payment by invoice) on the "Checkout" sub-page. The buyer must also select the payment address and payment method. By default, the same payment address as the delivery address is selected. However, the buyer can uncheck this option and enter a different address;
• The Review and Confirmation page is the final step of the purchase process and is used to review the structure of the entire order, including the amount of the purchase payment, which also includes shipping costs. By clicking on the "BUY" button, the customer confirms the order and receives a summary via e-mail. In the case of the prepayment method, after confirmation, a page with all the details for the bank transfer will be displayed. If the customer chooses the credit card payment method, a so-called HPP page (Hosted Payment Page) is loaded via HTTPS protocol and SSL certificate, where the customer enters the credit card details and the payment amount is immediately debited from the transaction account after the successful transaction. If an error occurs during the transaction, the customer is notified and redirected to the order page within his/her account in the online shop, where he/she has the possibility to re-execute the transaction by clicking on the "Re-transaction" button.
• the order confirmation above the header shall contain a summary of the entire order, including the order number, the status of the order, the products ordered, their quantities and prices, and the total price of all products, which shall be charged to the Buyer in connection with the purchase, and shall include all delivery charges, taxes and any other charges that may be applicable;
• upon confirmation of the order, the Company may also inform the Buyer by e-mail of the estimated delivery date, if different from that published on the online shop at the time of the Buyer's purchase, in which case, where these two dates differ, the Buyer may withdraw from the contract (order) without any consequences and the Company shall refund the payment made (see the section "Withdrawal" of these General Conditions). The Buyer shall also receive an order tracking code in a separate message when the order is dispatched to his address.

Withdrawal from the contract by the Company

The Company reserves the right to withdraw from the concluded contract at any time, with good cause, despite receipt and confirmation of the order, when:
- despite the Company's continuing efforts to ensure that the quantities offered in the published product offer on the online shop represent the actual stock, the products ordered in the confirmed order are no longer available;
- a manifest error or material mistake is detected in the description or price of the product;
- the Customer has knowingly provided the Company with false or untrue information, in particular for the purpose of circumventing any age restriction on the purchase of products or the use of the online shop or for any other purpose that is manifestly misleading;
- the payment has been refused or cannot be made, which is brought to the attention of the Company by the payment service provider or payment method concerned;
- the Company receives notification from a competent public authority or a payment service provider or payment method provider of the misuse of a bank card, or of any other misuse or the existence of a criminal offence which requires the cancellation of the contract or payment;
- it is apparent from past relations between the company and the customer that the customer will abuse the right to return products to which he is entitled as a consumer under the Consumer Protection Act;
- the buyer, who is not a consumer but a legal person, is subject to bankruptcy or other liquidation proceedings which may make it difficult to make payment;

the provisions of the "Refund of payments to the Buyer in the event of withdrawal from the contract" of these General Terms and Conditions shall apply mutatis mutandis in this respect.

Technical means to identify and correct defects before the order is placed

Before placing an order, the user shall be enabled, via the graphical user interface, to immediately, easily and without any problems:

• see and review the products they have selected and added to their shopping basket;
• see and review the description of each product, its price, and the total price of the entire quantity of products selected;
• modifies the selected quantity of each product and calculates the new price of the modified quantity or the new total price of the order (by entering the new number of the selected quantity in the corresponding input field on the shopping cart sub-page);
• removes the selected products that it does not wish to purchase (by entering a reduced quantity number in the relevant input field on the basket sub-page), thereby automatically reducing the total amount of the order.

Before confirming the order, the user is given the opportunity to make an immediate, easy and hassle-free order via a graphical user interface;

• change the selected quantity of the selected product;
• modify the data entered (e.g. for delivery of products, for payment, etc.);
• change the selected payment method; and;
• review and confirm individual changes to the order;

whereby, for each purchase step, the Customer has the possibility to go back one step (e.g. click on the "Back" button in the browser, click on a new drop-down menu box that opens by clicking on the symbol of three horizontal lines in the upper left corner of the shop, click on the Company logo, etc.).

Product prices

All product prices quoted are valid at the time of placing the order and shall remain valid until the adoption of a new price list or the individual update of the prices of the products offered in the online shop's product range. The product offer is valid as long as the products of the product range are in stock or on offer.

All prices in the online shop are the selling prices of the products and as such are quoted in euros and include VAT. The prices of the products are valid until stocks are exhausted.

The prices in the Online Shop are the selling prices of the Products and do not include delivery charges, which are displayed and taken into account when the User selects the delivery method at the time of purchase completion, whereby, upon selection of a particular method, the related delivery charge is added to the final purchase price, as further defined in the "Delivery" section of these General Terms and Conditions.

In the case of discounts and other promotions affecting the final price of an individual product, these will always be published in a way that allows the user to distinguish between the price before and after the discount, with the exception of any promotional or discount codes, which will always be calculated when they are entered at the relevant step of the purchase completion.

The unit price of an individual product shall not be indicated if the unit price is the same as the published selling price of the product, or where this would not otherwise contribute to price comparison, or where different products are sold in the same packaging, all of which are inherent in the very nature or purpose of the products.

Methods of payment

Purchases on the Online Shop can be made in the following ways:

• by MasterCard,

• Visa and Visa Electron,

• Activa,

• Maestro,

• by payment on account.

Upon receipt of payment based on the above payment methods, the Company will hand over the Order to the Delivery Partners as soon as possible, as stated in the "Delivery" section of these General Terms and Conditions.

Invoice Forwarding

When you buy products, the Company provides the customer with an invoice by printing it and inserting it in the package. The invoice shall show the itemised price, including VAT and any other costs associated with the purchase.

The Buyer is obliged to check the accuracy of the information provided before placing an order. The Company shall disregard any subsequent objections to the correctness of the invoices.

Delivery

The Company works with the following delivery partner:

- Pošta Slovenije d.o.o., Slomškov trg 10, 2500 Maribor.

The Company delivers goods to all countries of the world.

The Company endeavours to deliver the ordered goods within the shortest possible time, which is usually 3 to 10 working days within Slovenia and 7 to 14 days outside Slovenia.

In cases where the Buyer orders goods that the Company is unable to deliver within the agreed timeframe due to unforeseeable reasons, the Buyer will be informed of this via the contact details provided.

Products purchased in the online shop will be delivered to the delivery address via the postal system specific to each country.

The delivery costs are calculated according to the current price list of the Post of Slovenia, with an average delivery cost of € 3. The delivery price depends on the weight of the order and is indicated as such at the final step of the purchase. In the case of redelivery, the customer may be charged double the delivery costs.

We charge a flat rate of €10 for delivery within the EU and €15 for the rest of the world.

Discounts, promotional codes, discount codes and vouchers

Promotional codes, discount codes and vouchers can be redeemed by entering the code in the relevant field at the relevant step of the purchase, as described in more detail in the section "Purchase process in the online shop (technical procedures for concluding the contract)".

Discounts and other benefits that affect the price of the products, as well as discounts on products that are specifically marked as indicated in the section "Specific product markings", are not cumulative.

Promotional codes, discount codes and vouchers shall be cumulative with the discount of each product, but only one such code or voucher may be applied to each product.

Promo Codes, Discount Codes and Vouchers cannot be redeemed for cash or any other form of benefit from the Company.

Specific product codes

• New products: a "New" label indicates a product that was not yet available for purchase before it was added to the products offered in the online shop. The product will have this marking for a minimum of 14 days and a maximum of 2 months.
• Reductions: a product marked "Discount" or "Promotion" or with a price strikethrough is a product that has had its price reduced by a significant amount compared to the price the product had before receiving this mark. The percentage or amount of the reduction is indicated next to the product (i.e. the percentage displayed or the promotional price crossed out alongside the otherwise regular price). Products are reduced on a random number of days, as the reductions are regularly updated according to the current stock situation and the volume of demand recorded. In some cases, products may be out of stock and therefore unavailable for order due to the sale of products at promotional prices, and we will remove the "Discount" or "Promotion" marking and add the "Currently Out of Stock" marking to such products as soon as possible.
• Out of stock products: the label "Out of stock" or "Out of stock" may be used to indicate a product that is currently out of stock in the online shop and that will not be available from the supplier within the time otherwise allowed for delivery of the product in question.
• Product ratings and reviews: the Company publishes, by means of stars or numbers, the product ratings which it obtains from time to time (e.g. by means of customer surveys) on all related websites and associated social networks, as well as through other electronic channels, either by itself or with the assistance of partners.

Withdrawal from the Contract

When is it not possible to withdraw from a contract?
According to Article 43 of the Consumer Protection Act, the buyer does not have the right to withdraw from contracts, among other things:
- the supply of sealed audio- or video-recordings and computer programs, if the consumer has opened the security seal after delivery

As the online shop is also dedicated, inter alia, to the sale of music CDs, this type of goods is unfortunately goods in respect of which it is not possible to withdraw from a distance contract if you have already opened the goods (CD).

Nor can you withdraw from other types of products or contracts, which are also defined in Article 43c of the Consumer Protection Act.

When can I still withdraw from a contract and how do I do it?

Notwithstanding the above, in all other cases of products purchased through the online shop, withdrawal from the contract is always possible in accordance with the provisions of these General Terms and Conditions and the Consumer Protection Act respectively.

Any customer (the above applies exclusively to natural persons) who acquires a product for purposes outside his/her own business has the right to notify the Company within 15 days of taking delivery of the products that he/she is withdrawing from the contract (order), without having to give a reason.

The 15-day period shall start to run from the day on which the customer acquires the right of possession of the goods (e.g. takes delivery of the package from the delivery person, an authorised person takes delivery of the package on his behalf, etc.).
The Buyer may notify the Company of his/her wish to withdraw from the contract within the above-mentioned time limit by sending the completed form provided for in the Consumer Protection Act, which is available to the Buyer at the following link, or by sending an unequivocal statement clearly indicating that he/she is withdrawing from the contract and the order or products in question, to:

- the Company's email address:
store@siddharta.net

- the Company's physical address:
Siddharta Web Store

Gradišče 15 B

1360 Vrhnika

The Buyer may also use the following specimen as a withdrawal form by typing or copying it onto a sheet of paper and sending it to the Company's address (or by copying it into an email and sending it to the email address above), preceded by filling in the fields marked with *:

Siddharta Web Store

Gradišče 15 B

1360 Vrhnika

I hereby give you notice that I withdraw from the contract for the sale of the following goods: * (please specify the products you have purchased).
Goods ordered on: * and received on: b*
Name of the buyer: *
Buyer's address: *
Signature of the buyer: * (only if the form is sent on paper)
Date: *

The notice of withdrawal shall be deemed to have been given in time if the Buyer sends it to the Company within the 30 day period referred to in the second or third paragraph of this Section. In accordance with the Consumer Protection Act, the burden of proof for exercising the right of withdrawal shall be on the buyer.

The return of the received products to the Company within the above withdrawal period shall also be deemed to be a communication of withdrawal (no special communication or form is required in this case).

In the event of withdrawal from the contract, the Buyer must always return the products received. The only cost to be borne by the Buyer in connection with withdrawal from the contract is the consequent cost of returning the products, which, in the case of dispatch, shall be charged according to the price list of the delivery service chosen by the Buyer.

Return of products in the event of withdrawal from the contract

In the event of withdrawal from the contract, the Buyer must always return the products received.

The products must be returned to the Company no later than 14 days after the date on which the Consumer has sent the Company a communication concerning his withdrawal from the Contract.

The Buyer shall do so by sending the Products:
by post to the physical address of the Company:
Siddharta Web Store
Gradišče 15 B

1360 Vrhnika

The only cost to be borne by the Buyer in connection with withdrawal from the contract is the consequent cost of returning the products, which, in the case of dispatch, is charged at the rate of the delivery service chosen by the Buyer.

The cost of returning goods which, by their nature, cannot be returned by post shall be borne by the Company.

The Buyer shall return the Product to the Company in undamaged condition and in the same quantity, unless the Product is destroyed, damaged, lost or reduced in quantity without any fault on the part of the Buyer.

The Company will not accept returns of products whose packaging or security seal has been broken and the product falls within the category of sealed audio or video recordings and computer programs.

The Buyer shall not be allowed to use the Products unhindered until the withdrawal from the Contract. The Buyer may inspect and test the Products to the extent strictly necessary to determine the actual condition of the Products. The Buyer shall be liable for any diminution in the value of the goods if the diminution is due to handling which is not strictly necessary to establish the nature, characteristics and functioning of the product.

The Company does not accept shipments for redemption.

Refund of payments to the Buyer in the event of withdrawal from the Contract

If the Company agrees that the Buyer is entitled to withdraw from the Contract, the refund of payments made, including delivery charges, except for additional delivery charges in cases where the Buyer has chosen a form of delivery other than the most cost-effective standard form of delivery offered (e.g. express delivery), will be made as soon as possible and at the latest within 14 days of receipt of the notice of withdrawal referred to in the "Withdrawal" section of these General Terms and Conditions.

In cases where the Company does not agree that the Buyer's withdrawal from the Contract is justified, the Company will notify the Buyer within 5 days of receipt of the notice of withdrawal and the Buyer shall have the right to initiate the complaint procedure as set out in the section "Claims of material defects and complaints" of these General Terms and Conditions.

The Company shall return the payments received to the Buyer by the same means of payment used by the Buyer for the purchase on the Online Shop (usually by payment to the Buyer's transaction account), unless the Buyer has expressly requested the use of a different means of payment and unless the Buyer shall bear no additional costs as a result thereof.

In the event of withdrawal from a contract where a voucher, discount code or promotional code has been used, these promotional funds shall be taken into account as if a discount of the promotional amount had been applied to the product ordered and the promotional funds used shall not be refunded to the customer. Only the amount actually paid for the purchase shall be refunded to the Buyer at any time. The gift voucher shall be treated as a means of payment upon withdrawal and shall be returned to the user in the form of a new gift voucher and the amount paid shall be transferred or otherwise returned to the customer.

If the Buyer chooses to withdraw from the contract in respect of products forming a set, the Buyer may request an exchange for an identical set or a refund of the purchase price in respect of the whole set. The Buyer may replace a product in the set in the event of material defect or damage to the product, but may not claim a refund (but only in the context of the whole set). In the event that the warranty of a product in the set is invoked, the manufacturer's warranty period shall apply.

In exceptional cases, the Company may also offer to buy back the product with appropriate compensation to be determined by the Company in a memorandum at the time of return. The repurchase at a reduced value shall be subject to confirmation by the Buyer by e-mail. The Buyer shall benefit from the said redemption only when ordering another product of equal or higher value (credit) from the range of products on the Company's online shop.

The right to a refund in the event of warranty claims and material defects shall be governed in more detail by the provisions of the Consumer Protection Act in force.

Product defects

A product is materially defective if it does not have:

• the characteristics necessary for its normal use;
• the characteristics necessary for the particular use for which the buyer is buying it, which were known or ought to have been known to the seller;
• qualities and characteristics which have been expressly or tacitly agreed or prescribed;
• if the seller has delivered to the buyer a product which does not conform to a sample or model.

The Buyer may claim a material defect in the purchased product when purchasing any product of the online shop if, for example, the product does not work, does not have the characteristics it should have or otherwise does not comply with the offer published in relation to it on the online shop.

When a customer claims that a product has a material defect, he or she can choose between the four rights set out in the Consumer Protection Act and can claim:

• rectification of the defect,
• replacement of the product with a new, fault-free product,
• return of part of the amount paid in proportion to the defect,
• a refund of the amount paid.

The buyer may exercise his rights under the material defect if he notifies the Company of the defect within two months of the date on which the defect was discovered.

The Company shall not be liable for material defects in the goods which become apparent after two years have elapsed since the goods were delivered.

If the subject matter of the contract between the Company and the Buyer is a second-hand item, the Company shall not be liable for material defects in the goods which become apparent after one year has elapsed since the item was delivered.

A defect in the goods shall be deemed to have existed at the time of delivery if it appears within six months of delivery.

Asserting factual errors and complaints

The Buyer may assert a material defect in relation to the Product with the Company by:
- the Company's email address:
store@siddharta.net

- the Company's physical address:
Siddharta Web Store

Gradišče 15 B

1360 Vrhnika

send a message stating which products he/she purchased from the Company and when, and what material defect he/she detected, preferably including the invoice issued by the Company in connection with the purchase of the product in question, or other evidence proving that he/she purchased the product from the Company (e.g. an email containing the order confirmation). It is also recommended to include in the message a picture, a video, or other material explaining the material defect complained of. If necessary, we will ask you for the opportunity to inspect the materially defective product (e.g. by arranging for the product to be sent or collected for inspection at our own expense).

The Buyer may also notify the Company of the existence of a material defect in person, in which case the Company will issue the Buyer with a certificate to that effect.

Upon receipt by the Company of the Buyer's notification of the existence of a material defect (claim) and if the Company agrees with the existence of a material defect, the Company will comply with the Buyer's proposed claim (rectification of the defect, replacement of the Product, return of a proportionate part of the purchase price, refund of the amount paid) within a maximum of eight days after receipt of the request for rectification of the material defect (claim), provided that the Company will comply with the Buyer's claim in cases where the Buyer's claimed claim would take a longer period of time to be fulfilled (e.g. the Buyer shall notify the Buyer within the eight-day period described above and shall coordinate with the Buyer on the further course of action to be taken.

Even if the Company does not agree with the alleged existence of a material defect, the Company will also reply to the Buyer within the 8 day period.

If the Buyer does not receive a reply from the Company within the aforementioned period, the Buyer may lodge a complaint with the Market Inspectorate of the Republic of Slovenia, Dunajska cesta 160 1000 Ljubljana, T: 01 280 87 00 , e-mail: gp.tirs@gov.si.

The Company also has a system in place to deal with other complaints about products or purchases made on the online shop. The user or customer can contact the Company regarding any complaint by:

- the Company's e-mail address
store@siddharta.net

The Company will acknowledge receipt of the complaint within five working days and inform the user or customer of the progress of the complaint within a further eight working days. The Company will use its best endeavours to resolve any disputes amicably. If no amicable settlement is reached, the Ljubljana court of competent jurisdiction shall have exclusive jurisdiction to settle any dispute between the Company and the User or Customer.

These General Terms and Conditions and all disputes between the Company and the User or Buyer shall be governed by and governed by Slovenian substantive and procedural law.

The applicable provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and rights and obligations not governed by these General Terms and Conditions.

Out-of-court settlement of consumer disputes

In accordance with the Regulations, the Company does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a customer may bring under the Act on the Out-of-Court Settlement of Consumer Disputes in respect of products purchased from the Online Shop.

The company offers online commerce in the territory of the Republic of Slovenia, i.e. within the European Economic Area, and consequently publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers at the following link:
- https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

Copyright and ownership of intellectual property

The associated software and content of the Online Shop, including all text, graphics, logos, buttons, images, audio clips and computer programs, are the exclusive property of the Company or its partners.

All databases (including their selection, arrangement and composition) which you may access on the Online Shop are also protected by copyright.

Any unauthorised reproduction, modification, distribution, transmission, republication, display or performance of the software or content on the Online Shop is strictly prohibited.

Permitted use

You may not use the Online Shop other than for the following private and non-commercial purposes: (i) viewing the Online Shop; (ii) interacting with buttons, contact forms and other aspects of the Online Shop to make a purchase; (iii) sharing and publishing links to the Online Shop.

The use of automated systems or software to extract information from the Site's online store for commercial purposes ("screen scraping") is strictly prohibited.

Mandatory information provided by the Company to users in its capacity as an information society service provider

The Company shall provide easy, direct and simple access to the details of its company and registered office, a valid e-mail address for fast and efficient communication, and its registration or tax number, the information about its registration in the register, indicating the register and registration number, and the fact that the Company is liable for value added tax, at the bottom of the online shop or at the beginning of these General Terms and Conditions, as the case may be. On the date of entry into force of these General Terms and Conditions, the Company does not require any specific authorisation to carry on its business and is not a member of any regulated profession or chamber of commerce.

Mandatory information provided by the company to consumers before they buy products at a distance:

• the main characteristics of the goods or services, to the extent appropriate to the medium and the goods or services (including any after-sales services): they shall always be displayed in writing and graphically alongside the description of each product concerned, which the user views by navigating through the online shop, all product images being symbolic,
• the name, registered office and telephone number of the Company, where available: these are indicated at the beginning of these General Terms and Conditions or at the bottom of the Online Shop,
• information on the final price of the goods or services, including taxes, or the method of calculating the price if it cannot be calculated in advance due to the nature of the goods or services: these shall be indicated next to the individual description of the product in question and on the sub-page of the basket which the user accesses by clicking on the "Add to basket" button, where the method of calculating the price or the validity of these data is more precisely defined in the section "Product prices" of these General Terms and Conditions,
• any additional transport, delivery or shipping costs, or a warning that such costs may be incurred if they cannot be calculated in advance: these are indicated on the sub-page of the basket accessed by the user by clicking on the "Add to basket" button, this information being more precisely defined in the "Delivery" section of these General Terms and Conditions,
• payment terms and conditions, delivery and performance terms, delivery or performance period: these are set out on the sub-page of the basket that the User accesses by clicking on the "Add to basket" button, or in the "Delivery" and "Payment methods" sections of these General Terms and Conditions,
• the Company's complaints procedure: these are set out in the section entitled "Redress for material defects and complaints" of these General Terms and Conditions,
• the acknowledgement of liability for material defects: these are set out in the section "Material defects in the product" of these General Terms and Conditions,
• the possibilities and conditions of after-sales services and voluntary guarantees / duration of the contract, where applicable, and the conditions for withdrawal from a contract concluded for an indefinite period or a contract with automatic renewal / functionalities, including the measures in force for the technical protection of the digital content / compatibility of the digital content with the hardware and software, of which the Company is aware or should be aware: they are not specifically provided to the consumer, as they are not relevant to the products or to the activity of the online shop.

Other information provided by the company to consumers before they make a purchase regarding:

• the address at which the company actually operates, the telephone number, fax number and e-mail address of the company, where available, and, where applicable, the name and registered office of the company on whose behalf it operates and to whom the consumer may address his/her complaint: these are set out at the bottom of the online shop or at the beginning of these General Terms and Conditions,
• the terms, conditions, time limits and procedures for exercising the right of withdrawal pursuant to Articles 43c and 43d of the Consumer Protection Act, together with the withdrawal form referred to in Article 43d(5) of the Consumer Protection Act: these are set out in the 'Withdrawal from the contract' section of these General Terms and Conditions,
• the indication that the consumer shall bear the costs of returning the goods in the event of withdrawal from the contract, if applicable: these are set out in the section "Return of products in the event of withdrawal from the contract" of these General Terms and Conditions,
• the costs of returning the goods if, in the case of distance contracts, they cannot be returned by post due to their nature: these are set out in the section 'Return of products in the event of withdrawal' of these General Conditions,
• the costs payable by the consumer to the company pursuant to Article 43e(1) of the Consumer Protection Act if he withdraws from the contract after having made a request pursuant to Article 43c(7) or 43c(3) of the Consumer Protection Act: these are set out in the section entitled 'Return of products in the event of withdrawal' of these General Terms and Conditions,
• the absence of a right of withdrawal if the consumer does not have a right of withdrawal pursuant to Article 43c(5) of the Consumer Protection Act, or, where applicable, the circumstances in which the consumer loses the right of withdrawal: these are set out in the 'Withdrawal' section of these General Terms and Conditions,
• the possibilities of out-of-court dispute resolution and other legal remedies applicable to businesses and their availability: these are set out in the section "Out-of-court settlement of consumer disputes" of these General Terms and Conditions,
• the address of the company's registered office, if different from that referred to in the previous point, and, where applicable, the address of the company on whose behalf it acts and to which the consumer may address a complaint / the costs associated with the use of the means of communication, if different from the basic tariff / the existence of codes of conduct and the availability of any codes of conduct / the minimum duration of the consumer's obligations under the contract / the existence of deposits or other financial guarantees and the terms and conditions relating to them which the consumer is required to pay or provide at the request of the company: are not specifically provided to the user as they are not relevant to the products or the activity of the online shop.

Turn on your mind to request an invoice



A company must issue an invoice for the supply of goods or services and give it to the customer.



Entry into force of these General Terms and Conditions

These General Terms and Conditions shall be valid and applicable from 1 August 2021.